Subaru Crosstrek Service Manual: Inspection

Subaru Crosstrek Service Manual / Telematics system (diagnostics) / Diagnostics with phenomenon / Inspection

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostics with Phenomenon

INSPECTION

1. THE SYSTEM DOES NOT NOTIFY THE TELEMATICS SERVICE PROVIDER CENTER AUTOMATICALLY AFTER COLLISION

NOTE:

Perform the diagnostics for "Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)". Diagnostics with Phenomenon > INSPECTION">

CAUTION:

CommCheck is required after replacing the DCM. Telematics System > OPERATION">

STEP	CHECK	YES	NO

1.CHECK COLLISION TYPE.

Check the collision type of the vehicle.

Is it any of a head-on collision, rear-end collision, or rollover?

Diagnostics with Phenomenon > INSPECTION">Go to Step 2.

If it is a rear-end collision, Diagnostics with Phenomenon > INSPECTION">Go to Step 4.

2.CHECK AIRBAG WARNING LIGHT.

Check the airbag warning light.

Does the airbag warning light always illuminate?

Diagnostics with Phenomenon > INSPECTION">Go to Step 3.

The airbag system is normal. If it is a minor collision, the airbag CM does not transmit a collision detection signal. Therefore, it is normal that the automatic notification function does not operate.

3.CHECK DTCS.

Read DTC of the airbag. Read Diagnostic Trouble Code (DTC)">

Is DTC any of «Front Impact Deployment»«Side Impact Deployment»«Rollover Deployment History»?

The airbag system is normal. Diagnostics with Phenomenon > INSPECTION">Go to Step 7.

Perform the diagnosis of the airbag system. Basic Diagnostic Procedure">

4.CHECK RECEPTION STATUS OF COLLISION DETECTION SIGNAL.

Display the current data «TimeStamp at ACN Event» of the Telematics. Read Current Data">

Are the time stamps recorded?

Diagnostics with Phenomenon > INSPECTION">Go to Step 7. (A rear-end collision was detected.)

Diagnostics with Phenomenon > INSPECTION">Go to Step 5.

5.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC. Diagnostic Code(s) Display > LIST">

Diagnostics with Phenomenon > INSPECTION">Go to Step 6.

6.CHECK AIRBAG WARNING LIGHT.

Check the airbag warning light.

Does the airbag warning light always illuminate?

Perform the diagnosis of the airbag system. Basic Diagnostic Procedure">

7.CHECK SUBSCRIPTION STATUS.

Display the current data «ACN Active» of the Telematics. Read Current Data">

Is the data «TRUE»?

Diagnostics with Phenomenon > INSPECTION">Go to Step 8.

The user does not have a service subscription; therefore, it is not a failure.

8.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC. Diagnostic Code(s) Display > LIST">

Diagnostics with Phenomenon > INSPECTION">Go to Step 9.

9.CHECK RECEIVED SIGNAL STRENGTH AT TIME OF ACCIDENT (CHECK CURRENT DATA).

Display the current data «RSSI at ACN Event» of the Telematics. Read Current Data">

Is the data 26% or more?

Diagnostics with Phenomenon > INSPECTION">Go to Step 11.

Diagnostics with Phenomenon > INSPECTION">Go to Step 10.

10.CHECK AT&T CELLULAR COVERAGE AREA.

1) Check whether the collision occurred within the cellular coverage area.

2) Display the current data «GPS Data at ACN Event» of the Telematics. Read Current Data">

Is the displayed location data indicated within the AT&T cellular coverage area? (For the AT&T cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

Diagnostics with Phenomenon > INSPECTION">Go to Step 11.

The collision occurred outside the cellular coverage area.

11.CHECK COMMUNICATION STATUS AT TIME OF ACCIDENT (CHECK CURRENT DATA).

Display the current data «Call Status at ACN Event» of the Telematics. Read Current Data">

If the data shows «Call Started» or «Call Connected»; Go to A.
If the data shows «Call Not Started»; Go to B.
If the data shows «No Network Service»; Go to C.
If the data shows «Call Ended by SXM»; Go to D.

A: Diagnostics with Phenomenon > INSPECTION">Go to Step 12.
B: Replace the DCM. Data Communication Module">
C: Replace the antenna. Antenna">
D: The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.

—

12.CHECK TIME OF ACCIDENT (CHECK CURRENT DATA).

Display the current data «TimeStamp at ACN Event» of the Telematics. Read Current Data">

NOTE:

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the accident match with the data?

Replace the antenna. Antenna">

Replace the DCM. Data Communication Module">

2. THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE SOS BUTTON IS PRESSED

NOTE:

Perform the diagnostics for "Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)". Diagnostics with Phenomenon > INSPECTION">

CAUTION:

CommCheck is required after replacing the DCM. Telematics System > OPERATION">

STEP	CHECK	YES	NO

1.CHECK SUBSCRIPTION STATUS.

Display the current data «SOS Active» of the Telematics. Read Current Data">

Is the data «TRUE»?

Diagnostics with Phenomenon > INSPECTION">Go to Step 2.

The user does not have a service subscription; therefore, it is not a failure.

2.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC.

Diagnostics with Phenomenon > INSPECTION">Go to Step 3.

3.CHECK RECEIVED SIGNAL STRENGTH WHEN SOS BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «RSSI at SOS/ICALL(1)» of the Telematics. Read Current Data">

Is the data 26% or more?

Diagnostics with Phenomenon > INSPECTION">Go to Step 5.

Diagnostics with Phenomenon > INSPECTION">Go to Step 4.

4.CHECK AT&T CELLULAR COVERAGE AREA.

1) Check whether the SOS button was pressed within the cellular coverage area.

2) Display the current data «GPS Data at Time of Button Push(1)» of the Telematics. Read Current Data">

Is the displayed location data indicated within the AT&T cellular coverage area? (For the AT&T cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

Diagnostics with Phenomenon > INSPECTION">Go to Step 5.

The SOS button was pressed outside the cellular coverage area.

5.CHECK COMMUNICATION STATUS OF WHEN SOS BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «Call status at SOS/ICALL Event(1)» of the Telematics. Read Current Data">

A: Diagnostics with Phenomenon > INSPECTION">Go to Step 6.
B: Diagnostics with Phenomenon > INSPECTION">Go to Step 7.
C: Replace the antenna. Antenna">
D: The connection ended due to a server-side reason; therefore, there is no failure on the vehicle.

—

6.CHECK TIME OF WHEN SOS BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «Timestamp at Time of Button Push(1)» of the Telematics. Read Current Data">

NOTE:

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the SOS button operation match with the data?

Diagnostics with Phenomenon > INSPECTION">Go to Step 7.

Replace the DCM. Data Communication Module">

7.CHECK SOS BUTTON.

Check the SOS button. Diagnostic Procedure with Diagnostic Trouble Code (DTC) > DTC B2A08 SOS BUTTON CIRCUIT">

Is there any fault?

Replace the SOS button. Switches and Harness">

Replace the DCM. Data Communication Module">

3. THE SYSTEM PLACES AN SOS CALL UNINTENTIONALLY DURING DRIVING

STEP	CHECK	YES	NO

1.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC.

Check the SOS button. Switches and Harness">

4. THE SYSTEM PLACES AN I-CALL UNINTENTIONALLY DURING DRIVING

STEP	CHECK	YES	NO

1.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC.

Check the i-button. Switches and Harness">

5. THE SYSTEM DOES NOT NOTIFY THE CENTER EVEN IF THE I-BUTTON IS PRESSED UPON VEHICLE MALFUNCTION

NOTE:

Perform the diagnostics for "Phone conversation is not possible. (The microphone does not respond to a voice. No sound is heard from the speaker.)".

CAUTION:

CommCheck is required after replacing the DCM. Telematics System > OPERATION">

STEP	CHECK	YES	NO

1.CHECK SUBSCRIPTION STATUS.

Display the current data «ICALL Active» of the Telematics. Read Current Data">

Is the data «TRUE»?

Diagnostics with Phenomenon > INSPECTION">Go to Step 2.

The user does not have a service subscription; therefore, it is not a failure.

2.CHECK DTCS.

Read DTCs of the Telematics. Diagnostic Code(s) Display">

Is DTC displayed?

Perform the diagnosis according to DTC.

Diagnostics with Phenomenon > INSPECTION">Go to Step 3.

3.CHECK RECEIVED SIGNAL STRENGTH WHEN I-BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «RSSI at SOS/ICALL(1)» of the Telematics. Read Current Data">

Is the data 26% or more?

Diagnostics with Phenomenon > INSPECTION">Go to Step 5.

Diagnostics with Phenomenon > INSPECTION">Go to Step 4.

4.CHECK AT&T CELLULAR COVERAGE AREA.

1) Check whether the i-button was pressed within the cellular coverage area.

2) Display the current data «GPS Data at Time of Button Push(1)» of the Telematics. Read Current Data">

Is the displayed location data indicated within the AT&T cellular coverage area? (For the AT&T cellular coverage area, refer to the AT&T website. The system operates only on 3G and 4G technology.)

Diagnostics with Phenomenon > INSPECTION">Go to Step 5.

The i-button was pressed outside the cellular coverage area.

5.CHECK COMMUNICATION STATUS OF WHEN I-BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «Call status at SOS/ICALL Event(1)» of the Telematics. Read Current Data">

—

6.CHECK COMMUNICATION STATUS OF WHEN I-BUTTON WAS PRESSED (CHECK CURRENT DATA).

Display the current data «Timestamp at Time of Button Push(1)» of the Telematics. Read Current Data">

NOTE:

The time stamp is displayed in the Coordinated Universal Time (UTC), which is different from actual time at each location. Therefore, time difference needs to be corrected for use.

Example: [12/22 01:30 in UTC time] is corrected as [12/21 20:30 in New York time].

Does the time of the i-button operation match with the data?

Diagnostics with Phenomenon > INSPECTION">Go to Step 7.

Replace the DCM. Data Communication Module">

7.CHECK I-BUTTON.

Check the i-button. Diagnostic Procedure with Diagnostic Trouble Code (DTC) > DTC B2A09 I-CALL BUTTON CIRCUIT">

Is there any fault?

Replace the i-button. Switches and Harness">

Replace the DCM. Data Communication Module">

6. REMOTE VEHICLE LOCATOR CANNOT LOCATE THE VEHICLE

STEP	CHECK	YES	NO

1.CHECK SUBSCRIPTION STATUS.

Display the current data «Account Status» of the Telematics. Read Current Data">

Is the data «TRUE»?

Diagnostics with Phenomenon > INSPECTION">Go to Step 2.

The user does not have a service subscription; therefore, it is not a failure.

2.CHECK CURRENT COMMUNICATION ENVIRONMENT OF USER'S SMARTPHONE.

Check that the user's smartphone can be connected to the Internet.

Can it be connected to the Internet?

Diagnostics with Phenomenon > INSPECTION">Go to Step 3.

The user's smartphone or the Internet environment has a problem.

3.CHECK CURRENT COMMUNICATION ENVIRONMENT OF USER'S SMARTPHONE.

Check that the user's smartphone can display the current location.

Is the current location displayed?

Currently no failure is found. If the current location is not displayed, the user's Internet environment (radio waves, etc.) possibly had a problem.

Diagnostics with Phenomenon > INSPECTION">Go to Step 4.

List

TELEMATICS SYSTEM (DIAGNOSTICS) > Diagnostics with PhenomenonLISTNo.SymptomsReference1The system does not notify the Telematics Service Provider Center automatically after collision. Diagnostics wi ...

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