TELEMATICS SYSTEM (DIAGNOSTICS) > Check List for Interview
CHECK
1. CHECK LIST FOR INTERVIEW
• Inspect the following items regarding the vehicle’s state.
• Print out this page for interviewing customers.
Telematics Check List for Interview | Received Year Month Date | ||
Customer’s name | Registration No. | Initial year of registration Year Month Date | |
Vehicle model | Frame number | ||
Interviewer ( ) | Inspector ( ) | Engine type ( ) | Odometer reading ( ) |
Customer specified content |
•
•
•
Date when problem occurred
Year Month Date
Frequency of trouble occurrence
Always occurs
Sometimes occurs ( times per day, times per month)
Conditions at event
Weather Fine
Cloudy
Rainy
Snowy
Others ( )
Temperature °C (°F)
How often Always
Once before
Sometimes ( times a day / times a week / times a month)
When and how
Situations at event
In what situations did it occur?
Fast Driving
Rough Roads
Parked
Unknown
Other
In what operations did it occur?
ACC On
Press i-button or SOS button
Operating door lock function with mobile phone
Operating door unlock function with mobile phone
Operating horn and hazard function with mobile phone
Operating own vehicle positioning function
Unknown
Other
Situations at restoration
What helped the status return to normal?
Recover on its own
ACC Off and On
Does not recover
Other
Location at event
Unknown
Any Place
Driving around open areas like in the country
Driving around hills or mountains
Driving around cities with large buildings
Driving around residential areas or no large buildings
Driving around areas with power lines
Driving around rough roads or railway tracks
Error message
Error message displayed
Mobile phone
Mobile phone carrier (example: Docomo)
Mobile phone model (example: Apple iPhone 6)
Mobile phone OS version (software version information)
Telematics subscription status
Subscription (Year Month Date)
Non-contract
LED illumination status Check List for Interview > CHECK">
RED LED OFF
ON
Blink
GREEN LED OFF
ON
Blink
Check result
Reproductivity
Reproduced
Always
Sometimes
Cannot be reproduced
Condition
Cold
Warm
At starting
Immediately after starting
During warm-up
At idle
When start driving
While driving
At acceleration
At deceleration
When applying brake
MSISDN No. of SIM
* Confirm on data monitor. Read Current Data">
Diagnostic code
2. LED ILLUMINATION STATUS LIST
LED | Light OFF | Blink | Light ON |
RED | Communication with the server and DCM are operating normally (communication failure with the STARLINK server. DTCs are not found within the vehicle unit.) | It is possible that communication with the server/DCM are malfunctioning. | It is possible that communication with the server/DCM are malfunctioning. |
GREEN | — | Connection to the server is being attempted and in progress. | Communication status with the server is READY. |
RED and GREEN | Telematics function is not activated. | Collation with the server is in progress. | Collation with the server failed. It is possible that the server/DCM are malfunctioning. |
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Operation
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Preparation tool
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