Subaru Crosstrek Service Manual: Check list for interview Check
TELEMATICS SYSTEM (DIAGNOSTICS) > Check List for Interview
CHECK
1. CHECK LIST FOR INTERVIEW
• Inspect the following items regarding the vehicle’s state.
• Print out this page for interviewing customers.
Telematics Check List for Interview | Received Year Month Date | ||
Customer’s name | Registration No. | Initial year of registration Year Month Date | |
Vehicle model | Frame number | ||
Interviewer ( ) | Inspector ( ) | Engine type ( ) | Odometer reading ( ) |
Customer specified content | |||
•
•
•
Date when problem occurred
Year Month Date
Frequency of trouble occurrence
Always occurs
Sometimes occurs ( times per day, times per month)
Conditions at event
Weather 
Fine Cloudy Rainy Snowy Others ( )
Temperature °C (°F)
How often Always Once before Sometimes ( times a day / times a week / times a month)
When and how
Situations at event
In what situations did it occur?
Fast Driving Rough Roads Parked Unknown Other
In what operations did it occur?
ACC On Press i-button or SOS button
Operating door lock function with mobile phone
Operating door unlock function with mobile phone
Operating horn and hazard function with mobile phone
Operating own vehicle positioning function
Unknown Other
Situations at restoration
What helped the status return to normal?
Recover on its own ACC Off and On Does not recover Other
Location at event
Unknown Any Place
Driving around open areas like in the country
Driving around hills or mountains
Driving around cities with large buildings
Driving around residential areas or no large buildings
Driving around areas with power lines
Driving around rough roads or railway tracks
Error message
Error message displayed
Mobile phone
Mobile phone carrier (example: Docomo)
Mobile phone model (example: Apple iPhone 6)
Mobile phone OS version (software version information)
Telematics subscription status
Subscription (Year Month Date) Non-contract
LED illumination status Check List for Interview > CHECK">
RED LED OFF ON Blink
GREEN LED OFF ON Blink
Check result
Reproductivity
Reproduced Always Sometimes Cannot be reproduced
Condition
Cold Warm At starting Immediately after starting During warm-up
At idle When start driving While driving At acceleration At deceleration When applying brake
MSISDN No. of SIM
* Confirm on data monitor. Read Current Data">
Diagnostic code
2. LED ILLUMINATION STATUS LIST
LED | Light OFF | Blink | Light ON |
RED | Communication with the server and DCM are operating normally (communication failure with the STARLINK server. DTCs are not found within the vehicle unit.) | It is possible that communication with the server/DCM are malfunctioning. | It is possible that communication with the server/DCM are malfunctioning. |
GREEN | — | Connection to the server is being attempted and in progress. | Communication status with the server is READY. |
RED and GREEN | Telematics function is not activated. | Collation with the server is in progress. | Collation with the server failed. It is possible that the server/DCM are malfunctioning. |
Basic diagnostic procedure Procedure
TELEMATICS SYSTEM (DIAGNOSTICS) > Basic Diagnostic ProcedurePROCEDURESTEPCHECKYESNO1.PERFORM CUSTOMER INTERVIEW.Using the Check List for Interview, ask the customer the condition of how the trouble ...
Clear memory mode Operation
TELEMATICS SYSTEM (DIAGNOSTICS) > Clear Memory ModeOPERATION1. On «Start» display, select «Diagnosis».2. On «Vehicle selection» display, input the target vehicle information and select «Conf ...
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Operation
INSTRUMENTATION/DRIVER INFO (DIAGNOSTICS) > System Operation Check ModeOPERATION1. COMBINATION METER1. On «Start» display, select «Diagnosis».2. On «Vehicle selection» display, input the target vehicle information and select «Confirmed».3. On «Main Menu» display, select «Each System». ...
Preparation tool
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