Subaru Crosstrek Service Manual: Check list for interview Check

Subaru Crosstrek Service Manual / Entertainment / Check list for interview Check

ENTERTAINMENT > Check List for Interview

CHECK

• Inspect the following items regarding the vehicle’s state.

• Print out this page for interviewing customers.

1. MODEL WITH 6.2 INCH DISPLAY

Check List for Interview		Date of Vehicle Bring-in Year Month Date
Customer’s name		Registration No.	Initial year of registration Year Month Date
		Vehicle model	Frame number
Interviewer	Inspector	Engine type	Odometer reading
Customer specified content • • • •
Product information	Part No.	Manufacturer model number	Serial No.
	Software version*1
	Connected device (example: iPod connected via USB cable)
SUBARU STARLINK connection ID*1
SUBARU STARLINK app version
Mobile phone	Mobile phone carrier (example: AT&T)
	Mobile phone model (example: Apple iPhone 6)
	Mobile phone OS version (example: software version information)
Date when problem occurred	Year Month Date
Conditions at event	Weather Fine Cloudy Rainy Snowy Others ( )
	Temperature °C (°F)
	How often Always (Check here if reproduced.) Once in the past Sometimes ( times a day / times a week / times a month)
When	Example: It occurs about 30 minutes after driving.
Occurrence condition 1 (In what situations did it occur?)	Fast Driving Rough Roads Parked Unknown Others
Occurrence condition 2 (In what operations did it occur?)	ACC On Insert Disc Press Specific Button Press Specific Mode Unknown Others
Recovering condition (What helped the status return to normal?)	Recover on its own ACC Off and On Does not recover Others
Occurrence location	Unknown Any Place Driving around open areas like in the country Driving around hills or mountains Driving around cities with large buildings Driving around residential areas or no large buildings Driving around areas with power
Error message content (error message displayed)
Display trouble	Black screen White screen Blue screen Dim Vertical/horizontal noise (lines) Poor color tone Unclear Display corruption No picture Others
Occurrence conditions (screen display related problems)	CD Radio External devices Others ( )
Operating problems	Display does not switch Display changes unexpectedly Response is dull/slow Does not respond to key entry Does not respond to steering switch entry Does not change to night mode screen Discs cannot be inserted or ejected Others
Display/touch switch malfunction	Brightness / Contrast Discoloration No rear camera Partial Display Lines in screen No Audio Control Screen No Navi Map on Screen Others
Voice recognition malfunction	Voice recognition is not ready Not recognize commands Others
BEEP on operation entry	Present None
Radio malfunction	AM: Station ( Hz) FM: Station ( Hz) SXM: Station ( channel) (only for North America) HD: Station ( channel) (only for North America) No Sound No / Poor Sound Noise / Static Sound cuts in / out Others
SW color change at operation	Present None
Audio malfunction	Does not sound Front ( R L) Rear ( R L) Others ( ) Operation related problems Cannot adjust volume level Cannot use tone control or adjust tone range Cannot record Sound skipping CD DVD Others ( ) • Specific mode/disc ( )
CD/USB/SD/iPod malfunction	Will not accept Will not eject (CD) Will not play Skips / Jump Chapter No Sound Noise / Static Sound cuts in / out Shows Error Others
Bluetooth Audio related malfunction	Will Not Pair Will Not Play No Sound Noise / Static Disconnect on its own Others
Bluetooth handsfree related malfunction	Will Not Pair Cannot Hear (Receiver) Cannot Hear (Caller) Sounds Garbled Address Book Will Not Transfer Disconnect on its own
SUBARU STARLINK malfunction	Bluetooth connection not established SUBARU STARLINK app disabled SUBARU STARLINK app disabled Communication gets out of service Pandora disabled MirrorLink disabled AHA disabled USB connection not established Others
Check result	Reproductivity Reproduced Always Sometimes Cannot be reproduced Others
	Condition Cold Warm At starting Immediately after starting During warm-up At idling When start driving While driving At acceleration At deceleration When applying brake

*1: For confirmation procedure, refer to Audio System. Audio System > OPERATION">

2. MODEL WITH 7 INCH DISPLAY (AUDIO)

Refer to model with 6.2 inch display. Check List for Interview > CHECK">

3. MODEL WITH 7 INCH DISPLAY (NAVIGATION)

Check List for Interview		Date of Vehicle Bring-in Year Month Date
Customer’s name		Registration No.	Initial year of registration Year Month Date
		Vehicle model	Frame number
Interviewer	Inspector	Engine type	Odometer reading
Customer specified content • • • •
Product information	Part No.	Manufacturer model number	Serial No.
	Software version*1
	Connected device (example: iPod connected via USB cable)
SUBARU STARLINK connection ID*1
SUBARU STARLINK app version
Mobile phone	Mobile phone carrier (example: AT&T)
	Mobile phone model (example: Apple iPhone 6)
	Mobile phone OS version (example: software version information)
Date when problem occurred	Year Month Date
Conditions at event	Weather Fine Cloudy Rainy Snowy Others ( )
	Temperature °C (°F)
	How often Always (Check here if reproduced.) Once in the past Sometimes ( times a day / times a week / times a month)
When	Example: It occurs about 30 minutes after driving.
Occurrence condition 1 (In what situations did it occur?)	Fast Driving Rough Roads Parked Unknown Others
Occurrence condition 2 (In what operations did it occur?)	ACC On Insert Disc Press Specific Button Press Specific Mode Unknown Others
Recovering condition (What helped the status return to normal?)	Recover on its own ACC Off and On Does not recover Others
Occurrence location	Unknown Any Place Driving around open areas like in the country Driving around hills or mountains Driving around cities with large buildings Driving around residential areas or no large buildings Driving around areas with power
Error message content (error message displayed)
Display trouble	Black screen White screen Blue screen Dim Vertical/horizontal noise (lines) Poor color tone Unclear Display corruption No picture Others
Occurrence conditions (screen display related problems)	Navigation CD Radio External devices Others ( )
Operating problems	Display does not switch Display changes unexpectedly Response is dull/slow Does not respond to key entry Does not respond to steering switch entry Does not change to night mode screen Discs cannot be inserted or ejected Others
Display/touch switch malfunction	Brightness / Contrast Discoloration No rear camera Partial Display Lines in screen No Audio Control Screen No Navi Map on Screen Others
Voice recognitio

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