Subaru Crosstrek Service Manual: List

ENTERTAINMENT > Diagnostics with Phenomenon

LIST

2. NAVIGATION SYSTEM

3. CHECK ABNORMALITY OF SUBARU STARLINK

NOTE:

4. INSPECTION WHEN AN ERROR MESSAGE IS DISPLAYED (SUBARU STARLINK)

When connection to the Internet fails, confirm that connection can be established where the radio wave condition is good, and go to No. 2.

Check that the smartphone can perform communication.

2

Activate SUBARU STARLINK application for the smartphone

Activate the “SUBARU STARLINK” application for the smartphone.

Check that the SUBARU STARLINK application is activated, and go to No. 5.

If the SUBARU STARLINK application is not installed, go to No. 3 and 4.

3

Install the SUBARU STARLINK application (Android)

Search the SUBARU STARLINK on Google Play, and install the application.

After installation, go to No. 2.

When installation cannot be completed, check the setting of the smartphone. (Communication environment, account, etc.)

4

Install the SUBARU STARLINK application (iPhone)

Search the SUBARU STARLINK on APP Store, and install the app.

After installation, go to No. 2.

When installation cannot be completed, check the setting of the smartphone. (Communication environment, account, etc.)

5

Check connection to the SUBARU STARLINK server

Select “SETTING” tab from the SUBARU STARLINK application for the smartphone, and select “Press to check network status”.

When “The network connection is good” is displayed, go to No. 8.

For the case other than shown on the left, go to No. 6 or No. 7.

6

When “NETWORK PROBLEMS” is displayed.

Move to a location where the radio wave condition is good, and go to No. 5.

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7

When “SERVER MAINTENANCE” is displayed.

Wait until the server maintenance completes, and go to No. 5.

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8

Check the smartphone type

Check the phone type (iPhone or Android).

For iPhone, go to No. 12.

For Android, go to No. 10.

9

Check Bluetooth connection between smartphone and on-vehicle device

On the on-vehicle device, select [HOME]-[SETTINGS]-Bluetooth tab-“BT devices Connection”, and check that Bluetooth setting at the upper right is ON.

When the setting is OFF, switch to ON and go to No. 10.

When the setting is ON, switch to OFF once and to ON again, then go to No. 10.

10

From the Setting app for the smartphone, select Bluetooth and check that it is set to ON. (Note that procedures vary depending on a device.)

When the setting is OFF, switch to ON and go to No. 11.

When the setting is ON, switch to OFF once and to ON again, then go to No. 11.

11

Check that Bluetooth pairing is established between the smartphone and on-vehicle device.

If the connection cannot be confirmed, go to No. 9.

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12

Check USB connection between smartphone and on-vehicle device (with iPhone)

Check that the smartphone and on-vehicle device are connected via USB.

After connecting via USB, go to No. 13.

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13

Check the SUBARU STARLINK initial screen

On the on-vehicle device, press down [APPS] - [SUBARU STARLINK], and check that the SUBARU STARLINK initial screen is displayed.

If the activation cannot be confirmed, go to No. 14.

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14

Delete the SUBARU STARLINK connection information inside the on-vehicle device.

Clear the Browser cache on the on-vehicle device. (Select the tool tab from the SETTING menu, select Browser cache “Delete”, and select “OK”. Then, press [SETTINGS] from the APPS screen.

From SETTING, select the Bluetooth - tab, and select BT Devices Connection. Select the “Trash can” icon of the registered device. Select “OK” on the confirmation pop-up screen.)

For Android, go to No. 15.

For iPhone, go to No. 17.

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15

Clear the Bluetooth connection information inside the on-vehicle device.

Go to No. 16.

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16

Turn OFF the power supply of the on-vehicle device, and wait for 30 seconds or more before turning ON the power supply again.

Go to No. 17.

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17

Delete the SUBARU STARLINK connection information inside the smartphone.

Delete data in the SUBARU STARLINK app. (Click the “SETTING” icon of the “SUBARU STARLINK” application. Then, press [CONFIG] from the APPS list screen.

Select “Delete the SUBARU STARLINK application data” to delete the data in the application.

Activate the Setting app for the smartphone.

From SETTING, select the Bluetooth - tab, and select BT Devices Connection.

Select the Bluetooth setting item.

Select the connection information.

Select the “Trash can” icon of the registered device.

Select “Forget This Device” to delete the connection information.)

Go to No. 18.

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18

Delete the Bluetooth connection information.

Go to No. 19.

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19

Turn OFF the power of the smartphone, then turn it ON again.

Go to No. 20.

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20

Re-connect SUBARU STARLINK

Establish connection according to the SUBARU STARLINK connection procedure.

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5. ERROR MESSAGE IS DISPLAYED

• Model with 7 inch display (audio and navigation)

“Action not available. (Action not available.)”

When content-specific operations such as “fast forward” or “reverse” are not available.

Please try again (Refresh etc.) later or reconnect it.

“Failed. (Failed.)”

When data transmission failed when touching.

Please try again later.

“aha communication error - Please check Owner's Manual. (aha communication error - Please check Owner's Manual.)”

Please try again (Refresh etc.) later or reconnect it. If it is still not improved, restart the aha application.

“Please select the type of connection in “aha Settings”. (Please select the type of connection in “aha Settings”.)”

When aha radio setting is set to (USB) when the Android device is going to be paired via Bluetooth.

When you want to connect to the aha application with the Android device, select (Bluetooth) in the aha radio setting from the setting screen.

Pandora

“No stations have been added to your list. (No stations have been added to your list.)”

When no stations have been registered.

Please register stations.

“Your ratings information was not saved. (Your ratings information was not saved.)”

When ratings information has not been updated to the Pandora server.

Please try again later.

“Bookmark not saved. (Bookmark not saved.)”

When bookmark registration information has not been updated to the Pandora server.

Please try again later.

“Pandora is not available at your current location. (Pandora is not available at your current location.)”

When Pandora is used in an area where it is not available.

Please try again at a different location.

“The selected Pandora station is no longer available. (The selected Pandora station is no longer available.)”

When the selected station has been deleted, or has expired.

Please select another station.

“Pandora Error. (Pandora Error.)”

When the Pandora server is undergoing maintenance, or another error has occurred.

Please try again later.